FAQ

We specialize for smaller children from 0 to 7 years old.

We recommend prioritizing in-home care for the comfort and security of your child.

However, if you have a specific situation in mind, please let us know or give us a details in the booking form.

While some tears are normal during a first meeting with a sitter, we understand you may prefer a smoother transition.

Here’s how we can work together for a positive experience:

  • We’ll keep you updated: If your child seems particularly unsettled, we’ll contact you right away to discuss options.
  • Bringing your child home is always an option: If you feel it’s best, we’re happy to bring your child home at any point.

 

Our goal is for everyone to feel comfortable, including your little one!

We offer a variety of babysitting services to fit your needs, including evening care, overnight stays, date nights, sky is the limit!

Yes, we believe in keeping you informed. Throughout the session, you’ll receive updates (with your permission) so you can relax knowing everything is going smoothly.

  • Sunscreen: Sunny days are great for playing outside, but don’t forget to prepare sunscreen.
  • Kids’ food & allergies: Let them know what snacks & drinks are okay, and any allergies.
  • Emergency contacts: Your phone number(s), pediatrician info, and home address.
  • House rules & routines: Briefly go over bedtime, screen time limits, and house rules.
  • Entertainment: Age-appropriate toys, games, books, or crafts.

Yes, you can contact the sitter during the session. It’s best to understand that if she doesn’t reply immediately, it doesn’t mean she’s ignoring you. Sitters prioritize focusing 100% on your child’s safety and engagement during their time together.

If something urgent comes up, you can definitely call or text. 

Absolutely! It’s very common for children to cry with a new sitter. It’s a big adjustment for them – they miss you, and it takes time to warm up to someone new. Here’s the good news: most children adjust quickly, especially with a warm and engaging sitter. Just like making new friends, it might take a little time and patience.

During the booking process, you can provide detailed instructions for the sitter in a designated section. You can also discuss any specific needs directly with the sitter before the session begins.

It’s okay to feel a tug at your heart when your child cries with a new sitter. It’s a normal sign of their love and attachment to you. Here’s the good news: this doesn’t mean your child won’t have a great time!

The sitter will provide a brief update on the session and answer any questions you may have.

Yes, all our sitters are CPR and first-aid certified.

Yes. We strive to create a welcoming environment for all children, including those with Dietary Restrictions, Decreese Mobility, Sensory Processing Issues, Chronic Conditions, Speech and Language Delays, Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD), and Down Syndrome.

During the booking process please include all of the details of your child’s requirements.

Our experienced sitters will create a fun and stimulating environment for your children, with age-appropriate games, activities, and play that promote learning and development.

  1. Head to Book Now: Click the bright “Book Now” button on our website.
  2. Pick Your Perfect Time: Select your desired date and time for the babysitting session.
  3. Fill in the Details: Provide any additional information about your children or special requests.
  4. Secure Your Booking: Pay securely within the platform for a seamless experience.

 

Relax, You’re Done!

Once your booking is confirmed, all the details, including your sitter’s information and session specifics, will be conveniently sent to your email for easy reference.

Securely online at the time of booking.

Save up to 20% on your babysitting cost compared to booking individual sessions with our full-day (8 hours) plan. 

Absolutely! Once you find a sitter you love, you can easily schedule recurring sessions with them by sending us an e-mail info@tenerife.baby.

Since payments are typically processed online, it’s not necessary to leave cash unless they want their kids to explore paid activities with the sitter.

If you’d like your sitter to take the kids on any paid outings (like the Monkey Park, Loro Park, Jungle Park, etc.), please discuss this directly with them in advance.

Additional cost will apply.

You can book a babysitter up to 3 months in advance, ensuring you have reliable childcare for important events or vacations.

We accept all major credit cards and secure online payment methods. If you prefer to pay in cash, please contact us by e-mail hello@tenerife.baby.

We understand that unexpected situations can arise. In case of a power outage, they can suggest fun and engaging indoor activities like board games, storytelling, or arts and crafts.

Depending on the severity of the situation, the sitter may suggest you return home early if safe to do so. 

We encourage open communication between parents and the sitter to determine the best course of action.

Simply by:

Phone: +34 661 14 35 84 

WhatsApp: +34 661 14 35 84 

E-mail: ifno@tenerife.baby

In the rare case your sitter needs to cancel, we will do our best to find a suitable replacement sitter for you. If this is not possible, you will receive a full refund for the session. 

Free cancellation: 24 hours or more before the session.

Cancellation fee:

50% of the session cost for cancellations within 24 hours.

100% of the session cost for cancellations within 12 hours

While our services are centered around taking care of children, we can assist with basic pet care tasks during our babysitting sessions. This includes feeding, ensuring pets have water, and letting them outside for a short break.

For families needing more extensive pet care, we offer pet sitting as an add-on service. This can be discussed and arranged when booking our childcare services.

If you have specific pet care needs, please let us know in advance so we can accommodate your request as best as possible or refer you to a trusted pet care provider.